Levion features
Patient communications — email, SMS & WhatsApp in one place
Reminders, updates and patient messages leave Levion through one unified outbox — for every channel. And above it all stands one simple rule: without a patient's recorded consent, the system simply won't send. Not "shouldn't" — won't.
Last updated: 2026-08-28
What you get in Levion communications
A unified message outbox
Email, SMS and WhatsApp go out through one mechanism — with a full record of what was sent, to whom and when, without hopping between systems.
Consent before anything
Every message goes only to a patient with recorded, versioned consent — without it, the system blocks the send.
Pre-approved templates
Staff send from approved message templates — consistent, professional wording, no improvising around sensitive information.
Digital intake forms
Patients fill in their medical questionnaire and details from their phone, before they even arrive — and it all lands directly in the record.
An optional AI assistant
Clinics that opt in can offer patients an AI assistant available 24/7, answering common questions instantly.
Protected public endpoints
Every public endpoint carries rate limiting and attempt logging — so open forms never become an open door.
Why is recorded consent more than a checkbox?
Because with medical information, "the patient probably doesn't mind" is not a standard. In Levion, consent is part of the mechanism itself: each patient's consent is stored with the exact version of the text they agreed to, and the system checks it before every send, on every channel. That protects patients — and it protects the clinic: when someone asks "on what basis did you send this?", the answer is on record.
How are the SMS and WhatsApp channels activated?
Levion connects to SMS via the 019 provider and to WhatsApp Business via Meta. These channels are activated during each clinic's onboarding, subject to provider verification — sender-name verification at 019 and WhatsApp Business account approval with Meta. We walk you through the process, so your clinic goes live with approved, working channels.
Conversations, not just sending
- Two-way WhatsApp conversations with patients — the patient replies, and staff see and respond from inside the system.
- A unified inbox bringing every channel — email, SMS and WhatsApp — into one screen.
See it in action: every conversation, one inbox
Video transcript
Patients write from everywhere — WhatsApp, a text, an email, the app — and every message lands somewhere else. Levion Clinic Plus brings them all into one inbox — every channel, every patient, one screen. Reply right where they wrote you — each channel keeps its own history, side by side. While you type, the patient is right there — their last visit, their next appointment, always in view. Their files live here too — a lab report, a panoramic x-ray — one hover away. When a chat isn't enough — call the patient, or book the next visit, right from the thread. Levion Clinic Plus. Every patient conversation, one place.
Patient communications FAQ
Which communication channels are supported?
Email, SMS (via the 019 provider) and WhatsApp Business (via Meta) — all through a unified outbox with approved templates. SMS and WhatsApp channels are finalized during each clinic's onboarding, subject to provider verification.
Do patients have to consent to messages?
Yes — and it's built in. Every message goes only to a patient with recorded consent and a stored consent version. Without consent, the system simply won't send.
Is the AI assistant mandatory?
No. It is a fully optional capability — a clinic that opts in offers patients instant answers to common questions 24/7, and a clinic that doesn't simply works without it.
Can we word any message freely?
Sending happens from pre-approved message templates — wording stays consistent and professional, and the clinic never risks improvised phrasing around sensitive information.
Want to see it up close?
Book a personal demo — we'll walk through your own clinic's scenarios together.
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