Refund & Cancellation Policy — Levion Clinic

Last updated: 10 October 2026

Also available in עברית.

This policy explains how cancellations and refunds work for Levion Clinic subscriptions. It summarises sections 4, 6, 8, 21 and 24 of our Terms of Service; if anything here differs from the Terms, the Terms prevail. Levion Clinic is a business service for clinics and their teams — customers contract with Levion CS and T as a business, not as a consumer.

1. Subscriptions and renewal

• Subscriptions are paid in advance, on a monthly or an annual plan.
• A subscription renews automatically at the end of each billing period, unless you give notice of non-renewal at least 30 days before the period ends.
• All prices exclude VAT; VAT is added as required by law. Current prices are listed on our price list.

2. How to cancel

• You may cancel at any time by notifying us — for example by email to alexander@levion.tech.
• Cancellation takes effect at the end of the current billing period. Until then your account stays fully active.
• After the subscription ends you have 30 days to export your data, with our help if needed and at no extra cost. After 90 days from the end of the subscription we may delete your data from our systems.

3. Refunds

• We do not give refunds for partial billing periods, or for cancelling before the end of a period that was paid in advance — unless expressly agreed otherwise in writing or required by law.
• Charges that accrued up to the date of cancellation remain payable in full.
• One-time setup services (data import, training, template customisation and similar) are billed separately and are not refundable, unless they were included in your quote as a gift or a discount, as set out in the signed quote.

4. When you receive a pro-rata refund

• Material change to the Terms. If we make a material change to the Terms that significantly harms your rights during a period you have already paid for, you may cancel within 30 days and receive a proportional refund for the remaining paid period.
• Termination by Levion for convenience. If we end the agreement for convenience (with 30 days' notice), we refund the proportional part of any prepaid amount for the period after termination.

5. Signed quotes

If you signed a price quote with us and it sets out different terms on a matter it explicitly covers, the signed quote prevails for that matter.

6. How refunds are paid

Approved refunds are returned to the original payment method. To request a refund or ask about a charge, contact us at alexander@levion.tech.

Contact us

Levion CS and T · Givi Kartozia 10, Tbilisi, Georgia
Email: alexander@levion.tech · Phone: +972-55-771-2985 · +972-53-715-6553